FAQ


WHEN WILL I GET MY ORDER?

We ship from a number of fulfillment centers across the world. Some of our pieces are handcrafted, and made with great quality to ensure long lasting products - this may affect shipping times (depending on product) but we promise that our products will be worth it!

Shipping Times:

United States: 2 - 4 weeks 

International: 2 - 5 weeks

We take shipping very seriously, we always put our customer first to ensure they are safe when purchasing and receive the products as promised. 

If you have not received your order, simply email us: generalvillageshop@gmail.com 

Therefore we can look into it for you, and resolve the issue accordingly.

No need to worry for long reply times as our team gets back within 24 hours!

 

WHY AM I GETTING SEPARATE PACKAGES / TRACKING NUMBERS?

In some cases, an order may be split into different packages, that is why if you order more than one product you may not receive all your orders on the same day. This is due to:

  • Different designers / warehouse location ( we work from multiple warehouses to ensure we have the best quality & selection for affordable prices )
  • Weight restrictions for regular shipping imposed by the post office

 

WHAT IS YOUR RETURN / REFUND / CANCELLATION POLICY?

You may cancel your order within 24 hours of purchase.

We are committed to our customers and want you to enjoy every product you decide to purchase. Therefore if a product is damaged by shipping or is not as described, feel free to email us and we will definitely find a solution for you!

 

DO YOU OFFER WHOLESALE PRICING?

If you are looking for wholesale prices, we offer 35% off bulk discount for your wholesale needs. Before purchasing in bulk, please get in contact with us so we can send you a custom offer to ensure you get the best price!

Please note we require minimum $500 orders for wholesale purchases.

 

WHAT IF I HAVE A QUESTION NOT LISTED ON HERE?

Contact us at generalvillageshop@gmail.com and we will follow-up within 24 hours.

Don't be shy on contacting us if you have any questions or concerns, we always put out customers first and try our best to ensure safety and for you to receive your order :)