WHEN WILL I GET MY ORDER?
We ship from a number of fulfilment centres across the world. Some of our pieces are handcrafted, and made with great quality to ensure long lasting products - this may affect shipping times (depending on product) but we promise that our products will be worth it!
United States: 2 - 4 weeks
United Kingdom: 2 - 3 weeks
International: 2 - 5 weeks
We take shipping very seriously, we always put our customer first to ensure they are safe when purchasing and receive the products as promised.
If you have not received your order, simply email us: firstname.lastname@example.org
Therefore we can look into it for you, and resolve the issue accordingly.
No need to worry for long reply times as our team gets back within 24-48 hours!
WHY AM I GETTING SEPARATE PACKAGES / TRACKING NUMBERS?
In some cases, an order may be split into different packages, that is why if you order more than one product you may not receive all your orders on the same day. This is due to:
- Different designers / warehouse location ( we work from multiple warehouses to ensure we have the best quality & selection for affordable prices )
- Weight restrictions for regular shipping imposed by the post office
WHAT IS YOUR RETURN / REFUND / CANCELLATION POLICY?
You may cancel your order within 24 hours of purchase.
We are committed to our customers and want you to enjoy every product you decide to purchase. Therefore if a product is damaged by shipping or is not as described, feel free to email us and we will definitely find a solution for you!
You are eligible to receive a refund upon your request within the first 24 hours of purchase if you decide to change your mind or if you do not need the product.
After product has been shipped, you are not eligible for a refund unless the product is damaged, not as described or not functional.
Please refer to our Refund Policy Below:
DO YOU OFFER WHOLESALE PRICING?
If you are looking for wholesale prices, we offer 35% off bulk discount for your wholesale needs. Before purchasing in bulk, please get in contact with us so we can send you a custom offer to ensure you get the best price!
Please note we require minimum $500 orders for wholesale purchases.
HOW CAN I TRACK MY ORDER?
Within 4 - 5 days after purchase, you should receive an email regarding your Tracking ID which you can then track using websites like:
If your tracking ID has not updated, please allow a couple of days as usually there are delays at times.
WHAT IF I HAVE A QUESTION NOT LISTED ON HERE?
Contact us at email@example.com and we will follow-up within 24-48 hours.
Don't be shy on contacting us if you have any questions or concerns, we always put out customers first and try our best to ensure safety and for you to receive your order :)