Refund Policy

Refund Policy

Change Of Mind Policy - 24 Hour Period

Once the packaging and shipping process has started, it can no longer be cancelled.

You are able to refund your order within 24 hour of purchase if you decide you want to change your mind, or do not want the product any longer.

If you would like us to refund your order (during the 24 hour period of purchasing your product), Please send us an email:


Subject : 24 Hour Refund

Email should contain: Name, Order Number & Time of Purchase.

The customer is not eligible for the 24 Hour Refund Policy if the time of purchase has gone over 24 Hours.



Once your order has arrived, you are eligible for a refund if the product is:

- Not as described

- Faulty

- Damaged

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You must also send photographs of the products condition as you received it.

The customer is not eligible for a refund if they are the reason for damage or faultiness. 


We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to support@generalvillage.com


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Usually it takes anywhere from 2-3 days for a refund to process.

If still no results then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@generalvillage.com


If you have any questions, please contact us at:


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