Refund Policy


Refund Policy

Change Of Mind Policy - 24 HOUR PERIOD

You are able to refund your order within 24 hour of purchase if you decide you want to change your mind, or do not want the product any longer.

If you would like us to refund your order (during the 24 hour period of purchasing your product), Please send us an email:

generalvillageshop@gmail.com

Subject : 24 Hour Refund

Email should contain: Name, Order Number & Time of Purchase.

The customer is not eligible for the 24 Hour Refund Policy if the time of purchase has gone over 24 Hours.

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AFTER ORDER HAS ARRIVED

Once your order has arrived, you are eligible for a refund if the product is:

- Not as described

- Faulty

- Damaged

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You must also send photographs of the products condition as you received it.

The customer is not eligible for a refund if they are the reason for damage or faultiness. 

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SHIPPING TIME

If your order has been in transit or on route and not been delivered within 36 business days after purchase, the customer is eligible for a complete refund unless the order is currently in a local post office from the destination of the customers shipping address.

Therefore the customer will need to contact the local post office in order for them to receive or collect the order.

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Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your refund, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)


Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at generalvillageshop@gmail.com


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at generalvillageshop@gmail.com

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

If you have any questions, please contact us at:

generalvillageshop@gmail.com